Welcome to our FAQ page! Here you'll find answers to commonly asked questions about our e-commerce platform.

How do I place an order?

To place an order, simply browse our products, select the items you wish to purchase, and add them to your shopping cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. After completing the checkout process, you'll receive an order confirmation via email.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer the option to pay via PayPal for added convenience.

How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery on our website or through the shipping carrier's website.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more information on how to initiate a return.

Do you offer international shipping?

No, we are only targeting the US market for the time being. We may enter the international market if we have the opportunity in the future. Please stay tuned for our latest updates.

How can I contact customer support?

If you have any questions or concerns, our customer support team is here to help. You can reach us via email at support@ideehome.com or by phone at +1 323-813-5505. Our support hours are Monday through Sunday, 9am to 5pm EST.

Can I cancel or modify my order after it's been placed?

We strive to process orders as quickly as possible, so please contact us immediately if you need to cancel or modify your order. However, once an order has been shipped, we may not be able to make changes. Please contact our customer support team for assistance.

Are my personal and payment details secure?

Yes, we take the security of your information very seriously. Our website is encrypted with SSL technology to ensure that your personal and payment details are protected. Additionally, we do not store your payment information on our servers.

How can I stay updated on new products and promotions?

To stay informed about our latest products and promotions, sign up for our newsletter at the bottom of our website. You can also follow us on social media for regular updates and exclusive offers.

We hope this FAQ page has addressed any questions you may have. If you need further assistance, please don't hesitate to contact us. Thank you for shopping with us!